Introduction

Enthusiastic Individual with an in-depth knowledge of providing one to one customer support ensuring an enjoyable and smooth customer experience. Looking to further develop in this area and continue working in a position supporting my passion for Software and new technology. Main areas of interest include Programming, Web Development, MS SQL, .Net Development, HTML5 & CSS3.

Education

Computing in Multimedia and Internet

The Robert Gordon University

2005 → 2007

Database Developer

Open Study College

2011 → 2012

Experience

Transatlantic Support Jedi

AgileBits, Inc.

2012 → Present

• Responsible for managing customer emails - providing efficient and timely responses in relation to their experience using 1Password.
• Testing new and Beta versions of 1Password over several platforms including Mac, Windows, IOS and Android
• Liaising with developers when any bugs or issues arise within the software
• Supporting and mentoring new members to the team
• Working independently and at times alongside members of the team to problem solve
• Generating and discussing new ideas to improve the customer experience from POS and throughout the period of using 1Password

Software Developer

C-SAM Ltd

2008 → 2012

• Creating and updating SQL based software with a windows form front end.
• Requirements gathering and development.
• Managing development projects throughout their life cycle.
• Validating the entry form using scripting language.
• Involved in maintenance in existing projects, unit testing and bug fixing in the modules.
• Designing and creating SQL server database tables and stored procedures.
• Worked under guidance of team leader.
• Knowledge of client operations.
• Developed software modules in VB.Net
• Commendable knowledge in Microsoft SQL Server, VB, .Net 2.0 & 3.5, HTML, CSS, ASP.Net